Resume

professional summary Summary: Skilled Help Desk Technician with 4-5 years of experience providing PC and client server tech support for small to medium sized businesses. Experienced in diagnosing, troubleshooting, resolving client issues with hardware maintenance, installations and upgrades. Help Desk with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. skills Hardware: IBM compatible PC's, Sun workstations, Fast learner Proficient in Norton Antivirus software work history Computer Support Jan 2011 - Current 2090 Computers Stockton, CA Clean operating system installations Network troubleshooting issues Remove viruses and spywares updating hard parts to computer systems Configuring software and hardware compatibility problems. MPLS Technician Jul 2007 - Oct 2007 Technisource Norwalk, CA Update Label Edge routers that would allow them to be identifiers to contain only the information base on the Routing table entry. Did this to all banks of Americas that covered the areas of Washington State and Idaho area. It allowed a great way to divert the route traffic around link failures, congestion and bottlenecks. Network Technician Jan 2007 - Jan 2007 InfusionIT Spokane Valley, WA Systems upgrade- improved stability and performance of systems/network upgrading windows 98 to windows XP Professional; saved all customer data on existing PCs, build new computers, migrating existing applications and customizing configuration settings. Application implementation- enhanced remote access through installation and configuration of VPN and remote desktop. IBM Technician Jan 2006 - Jan 2007 The Computer Merchants Norwell, MA Assisted 100 users in resolving diverse hardware and software issues. Ensured quick resolutions of user concerns and escalated more complicated support issue to senior help desk representative and field service engineers. Trained department staff in the use of company systems, applications and support. Installed applications and coordinated all hardware and software upgrades. Help Desk Technician Jan 2005 - Jan 2007 Oaks Classical Christian Academy Spokane Valley, WA Performed desktop support over 60 employees in person or by phone. Network Connectivity and printer issues Planned and developed connectivity to new network connections for School Disaster Recovery- Reversed prior history of single-drive data protection by implementing use of Ghost software to replicate image from primary to secondary hard drive. Fixed wireless repeater and provided training on an individual or small group basis with a classroom setting. Built, Maintained and performed memory upgrades to all computer systems. Help desk Jan 2003 - Jan 2004 The Red Cross Stockton, CA Provided first level technical support for 100 employees. Hardware, software and connectivity issue with windows operating systems. Challenged to provide users with resolutions to critical application issues. Education Bachelor of Science: Information System Security 2007 ITT-Technical Institute City Of Spokane Valley, WA Associate of Applied Science: Computer Network Systems 2005 ITT-Technical Institute Spokane Valley, WA

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